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Our Newsletter


Policies

This page contains important information on How to Place an Order, our Privacy Policy, Shipping Information, and our Returns Policy.  Please read this before placing an order.

SIGN-IN and CREATE AN ACCOUNT

 Please be sure to click "sign-in" at the top of the page and create an account.  You will then be able to check out faster, save multiple shipping addresses, access your order history, track new orders and save items to your wish list.  In the near future, we will have special "Member Only" pricing for those of you who choose to create an account!  Please know that we will protect your information (see Privacy Policy below).  Of course, creating an account is optional.

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PLACING AN ORDER

ORDER ON-LINE: Browse through the catalog either by selecting a category on the left side of your screen or by selecting "Search" on the top of your screen.  Note that our “Shopping Cart” is called a “Covered Wagon.”

When you check out, you will have payment options, including credit card, PayPal or check. 

ORDER BY PHONE:  Call us at 417-833-6905 to place your order.  Our normal office hours are 9am to 5pm CT.  If we are not available please leave your complete order and payment information on our voice mail, and your order will be shipped as promptly as possible.

BY MAIL:  You can use our Covered Wagon (or shopping cart) to create your order and print it out before you finalize it.  Mail this with your check or credit card information to Corps of Re-Discovery, 5329 N Lakewood Drive, Springfield, MO  65803.

We will process your order and ship it out as soon as possible, usually within a few days.  Please include your e-mail address and telephone with your order and we will contact you if we have any questions or concerns.  We will also contact you if an item you order is back ordered.

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PRIVACY POLICY

We highly value our privacy as well as that of our customers.  We employ a secure server so you do not have to worry about the safety of your credit card or personal information.  You will be able to checkout at our online store with confidence, knowing your data is transmitted safely and securely every time you make a purchase.

Your personal information (name, address, email, etc...) will never be shared or sold to any third party.

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SHIPPING COSTS AND INFORMATION

We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Most orders are shipped via USPS or UPS.

Please also note that the shipping rates for the majority of the items we sell are based on the actual weight and size of the package.

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RETURNS POLICY

Your satisfaction is guaranteed!  If you are not satisfied with an item, please repack it carefully and return it to us in resalable condition for an exchange or refund, less postage.  All returns must be made within 30 days of purchase; items not returned within 30 days will be subject to a 15% restocking fee. (New delivery charges apply to all exchanges.)  Returns after 60 days will be subject to a restocking fee and receive merchandise credit only.  No returns after 180 days. 

Please ship the items in a sturdy box with adequate packing material.  Do not use newsprint, as it gets ink on the products.  We recommend returning items via UPS because packages are automatically insured against damage.  Our experience has been that books returned via the US Post Office (first class or book rate) almost always come back in "less than new" condition.  (Note: USPS insurance on packages does not pay for bent covers and pages.)  Returned items not in brand new condition are usually discounted between 15% and 50% depending on the damage. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If your initial order was over $200, and by returning items your net order will be less than $200, you will be charged our actual shipping cost that was not charged on the front end.

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QUESTIONS

If you have any questions about these policies or any other information on our web site, please contact us by phone or e-mail.